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Service Excellence since 1989

March 2012
In this issue...

Travel Budgets are Strained by Outdated Business Policies

A significant number of corporations are spending more than they have to for business travel because they simply haven't updated their program and policies for years, according to a study conducted by American Express Global Business Travel. "A healthy travel policy can help companies achieve long-term success [and] support business-critical goals such as risk mitigation and employee engagement," said Christa Degnan Manning, director of the research. "MacNair Travel customers receive committed support from account managers who dedicate themselves to their clients through customized and evolved travel policies. This is done threefold; first we consolidate travel under one roof, second we expand considerations and give our clients more options, and third we have fare leadership, which provides our customers with the lowest cost guaranteed," added Mike MacNair, president and CEO of MacNair Travel.

Contact your travel manager for more information.

(Source: Fox Business, Industry Week)

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Details Regarding United/Continental Merger

As United and Continental have now completed their merger to a single passenger service system, we would like to offer a few reminders and pieces of advice for those with upcoming travel on United. Travelers holding Continental or United tickets booked prior to March 3rd have new record locators associated with those tickets. The new record locator can be found on your Virtually There or Concur Itinerary. This new number can be used when checking in online on at the airport. For information about how the merger affects United MileagePlus and Continental OnePass members as well as updates on Economy Plus seating, please click here.

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New United Flights Added Plus Updates, and New Pet Policy

United will launch daily nonstop service between its San Francisco hub and Reagan Washington National Airport, effective May 14, 2012. Westbound service from Reagan Washington National to San Francisco will begin May 16. With the addition of the new flight, United will serve San Francisco 13 times a day from the Washington, D.C. metropolitan area, including United's hub at Dulles International Airport. This is United's first flight from Reagan Washington National Airport to San Francisco. "We look forward to offering this new service between Reagan National and San Francisco, which will further complement United's extensive service between these two great American cities and provide more options for our customers," said Jim Ferea, United's managing director of domestic planning.

The new flight gives United's West Coast customers greater access to Reagan Washington National Airport and will offer convenient connections for Washington travelers through United's largest Pacific hub to destinations throughout the western U.S., Hawaii, Japan, China, and Australia. At San Francisco, United offers service to 65 more destinations than any other airline. The flight is now available for sale. In addition, passengers traveling on a Boeing 757-200 operated by United Airlines will now have 6 additional international routes, including the ones served by planes acquired in its merger with Continental Airlines. Finally, as of March 3, pets that cannot fly in the cabin can no longer be checked in as luggage. The carrier adopted the pet-carrying program of Continental. The PetSafe program is "fantastic with their animals," said Gary O'Brien, former president of the International Pet and Animal Transportation Association. "We're so pleased that United is picking is up." Military families have launched online petitions protesting the change. (Source: United Continental, USA Today)

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Starwood Aims to Draw Repeat Guests with Enhanced Loyalty Program

Starwood Hotels & Resorts Worldwide is investing about $25 million into adding more perks in its loyalty program in an effort to boost revenue from recurring guests. New benefits include personal travel assistants and 24-hour check-in and check-out times for frequent patrons. (Source: The Wall Street Journal)

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Trump Organization Readies $200M to Redevelop Washington Hotel

Trump Organization will be launching a nearly $200 million project to renovate the historic Old Post Office building in Washington into a 250-room luxury hotel. The company's first hotel property in Washington will have conference facilities, a spa, and a restaurant. Construction is expected to begin in 2014. (Source: Bloomberg)

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Global Entry Trusted Traveler Program Becomes Permanent

A new rule published by U.S. Customs and Border Protection will allow air passengers arriving in the United States to move more quickly through customs and immigration inspections. The rule will allow more travelers to provide their fingerprints at kiosks to expedite their arrival. "Global Entry expedites the customs and security process for trusted air travelers through biometric verification, while helping DHS ensure the safety of all airline passengers," Department of Homeland Security Secretary Janet Napolitano said. "Making Global Entry permanent will improve customer service at airports across the country and enable law enforcement to focus on higher-risk travelers." (Source: Homeland Security Today)

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JetBlue will Add Flights to LaGuardia, Reagan Airports from Tampa, Fla.

JetBlue Airways will introduce services from Tampa International Airport to New York's LaGuardia Airport and Ronald Reagan Washington National Airport beginning June 11th. JetBlue was able to add the flights after acquiring landing slots to the airport through a Federal Aviation Administration auction. (Source: The Tampa Tribune)

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More Passengers, Less Money: Why the Bus is Picking Up in Popularity

To transport a group of business travelers from point A to point B, a private executive bus is fast becoming the fiscally responsible way to go. Rather than opt for several pricey limos, you can spend less for a bus that will transport more. "The corporate traveler is much more educated than they were 10-15 years ago. Factor in the recession and the ease of the Internet to find affordable travel options, and you have the need for the limousine industry to adapt to the client's request," a limo operator said. MacNair Travel's GEM (Groups, Events, and Meetings) department has the capability to support this as part of your next event. (Source: eTurboNews)

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Airlines Have One of Their Best Years for Arriving on Time

U.S. airlines reported a banner year for one-time arrivals of passengers and luggage in 2011. For December, flights arrived on time 84.4% of the time, the best performance for the month in 17 year. In 2011, 99.7% of travelers received their bags on time. (Source: USA Today)

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Delta Installs "Slim Line" Seats, Individual Entertainment Systems

Coach passengers on the Boeing 747-400 jets flown by Delta Air Lines will soon have access to "slim line" seats that offere individual entertainment systems. Travelers in BusinessElite will be welcomes with full flat-bed seats. "There upgrades will make the 747 the premier aircraft in our international fleet and customers will immediately notice the improved experience," Said Glen Hauenstein, an executive vice president with Delta. (Source: USA Today/Today In The Sky blog)

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Vacation Hotspots by Diana Greer, Personal Travel Consultant


    Special MacNair Travel "March Madness" Promotion at Ritz Carlton Fort Lauderdale. Non Stop flights leave daily from all three Washington DC airports to Fort Lauderdale. Get away from the cold and take advantage of the $600 Resort Credit for stays of 4 nights or longer. Offer good until the end of May.

    Unforgettable Hawaiian Vacations Made Easier with Nonstop Daily Flights from Washington Dulles. There is no better time to book a rejuvenating Hawaiian experience. Let us guide you to the perfect resort. Whether it's Disney fun for the whole family or a romantic vacation for two, Hawaii has something for everyone. Flights start June 8,2012. Five night hotel or condo packages start at under $1000 for two including transfers, lei Greeting, and tax.

    Europe and the Mediterranean! Wake Up to a New World Every Day. With exciting cruises to the cool Baltic capitals, the warm Mediterranean or the ancient ports of Egypt and the Greek Isles, Norwegian will take you there in style. Unpack once and sail aboard one of Norwegian's newest most innovative ships, the Norwegian Epic. For a limited time, get $500 in airfare credit per cabin with prices starting at $599 per person for inside staterooms. Call Diana Greer at 703-650-5260 or email at for additional information and to book.

    Escorted Tours Now Available to Alaska. MacNair Travel and American Express Vacations are offering land tours for the first time in Alaska. The nine nights "Grand Alaska Tour' starts at $1989 featuring Anchorage, Valdez, Fairbanks and Denali National Park. This package is perfect for those that really want to concentrate on the Alaskan interior vs. cruising the coast. Shorter packages of seven and four nights are also available. Tours start in May and run through September. Alaska has a very short season so book now for best rates and availability.

    Call Diana Greer at 703-650-5260 or email her at to book one of these Dream Vacations.

    Click below to check out our latest specials and deals or contact the Personal Travel Division at MacNair Travel Management at or call 703-836-1101 today!

Book Now!

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Please feel free to send comments or suggestions to our editor, Tony Torres at

As always, thank you for your business,

Michael MacNair

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1101 King Street
Suite 190
Alexandria, VA 22314
(703) 836-1100
(800) 833-4382
Fax (703) 836-2078

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