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MacNair

     InFlight                                                                                                         August 12, 2008

 

In This Issue

 

      I.  Dream Trips Web Site
          Launched
     II.  Important Travel News
    III.  MacNair's New Client Services
          Guru
   IV.  Great Deals Offset Higher
          Airfares
   V.  Spotlight On....Hotel Customer
          Satisfaction Plummeting

 

 II. Important Travel News

Northwest Hikes Domestic Routes

The airline monitoring Web site FareCompare has recently reported that, after almost a month of no airfare hikes, Northwest Airlines is increasing domestic airfares by $80 roundtrip on over 4,000 city pairs for both leisure and business travel. The hike is the first of its kind and applies to just under two-thirds of its route system. Rick Seaney, CEO of FareCompare, says that he believes fares are topping out now that oil prices are down (relatively speaking) to the mid $120s per barrel. Other factors include revenue from new fees and a sluggish economy. (Source: FareCompare.com)

Airline Fees Continue to Soar

Even as the price of oil declines, airlines continue adding on fees to everything from the first bag checked to frequent flyer tickets. Delta Air Lines raised the rate for checking a second bag to $50 from $25. It also said it would increase fees for specialty items that require special handling such as surfboards or ski equipment on domestic and international flights. The new fees apply to tickets bought after July 31st. First Class, BusinessElite, and Medallion customers will still be able to check up to three bags at no charge. Customers checking bags on international flights may continue checking a first and second bag at no charge.

Northwest Airlines has also instituted a $15 charge for the first checked bag. This applies to tickets sold after July 10 for travel staring August 28. Frequent flier elites are exempt from the policy, along with full-fare coach passengers. As of September 15, it will also begin charging service fees for frequent flyer tickets: $25 for domestic, $50 for transatlantic, and $100 for transpacific travel.

Hawaiian Airlines began charging $15 for the first piece of checked luggage on flights between the mainland U.S. and Hawaii; the first bag remains free on interisland flights. Hawaiian will also begin charging a $10 ticketing fee for telephone bookings for interisland flights, $20 for all other routes and $25 for ticketing at the airport. Meanwhile, the Association of Flight Attendants-CWA (AFA-CWA) lamented the fact that US Airways is now charging for soft drinks in flight, saying it was turning the aircraft into "flying vending machines." (Source: Delta, Hawaiian, Northwest and AFA-CWA press releases)

New Perks for Delta SkyMiles Members

Delta Air Lines said it was restructuring its SkyMiles frequent flyer program, saying it wanted to give its members greater flexibility and more options when redeeming miles, including the ability to book the last seat on a flight using miles and the ability to use three redemption tiers for Award Travel within the continental United States, Alaska, and Canada. Tiers will start at 25,000, 40,000 and 60,000 miles round-trip rather than the two current Award levels starting at 25,000 and 50,000 miles for travel within continental United States, Alaska and Canada. (Source: Delta press release).

JetBlue Flies South

This summer, JetBlue Airways is adding sunny destinations to its service out of Washington Dulles International Airport. On December 18, JetBlue will begin seasonal service from Dulles to Fort Myers and West Palm Beach, Fla. -- the only non-stop service offered on both routes. On December 20, JetBlue will add Saturday-only non-stop service to San Juan, Puerto Rico. Fares from Dulles to Fort Myers and Palm Beach start at just $114 each way while non-stop flights to San Juan are as little as $139 each way. (Source: Jet Blue press release).

Southwest Gets Thrify

Thrifty Car Rental is now a preferred partner in Southwest Airlines’ Rapid Rewards Loyalty program. Through October 31, members can receive triple credit on a weekly rental of five or more days. That's 1.5 credits per transaction versus the standard 0.5 credit per transaction. (Source: Thrifty press release).

Amtrak Gets Northeast Makeover

Amtrak is revamping its Northeast Corridor Regional service, renaming it Northeast Regional. Last fiscal year, Amtrak tansported more than 6.8 million passengers. Amtrak's Northeast service has trains traveling between  Boston, New York, Washington, Richmond and Newport News, Va. Improvements to service include 36 refurbished, all-table Café cars, refurbished business-class seats and interiors, as well as increased en-route cleaning to help keep the trains clean and fresh.


As always, thank you for your business,

 

Michael MacNair

 

I. Dream Trips Web Site Launched

 

Start dreaming! We have just launched our new Dream Trips Web site: www.dreamtrippers.com. Planning a honeymoon, anniversary, special family trip, or next exotic vacation? Don’t wait. Let our Dream Team craft the perfect fantasy trip for you. Now, only one click away.


III.   MacNair's New Client Services Guru

 

MacNair Travel is pleased to announce the addition of Daniel M. Foster to its corporate division. As Senior Manager of Client Services/Business Development, Dan will be providing exceptional customer service to all our clients by assisting in managing their travel budget effectively. Dan brings a wealth of experience to MacNair Travel, with over 20 years experience in travel management. Previously, he has worked for American Express in the areas of business travel and the corporate card. Dan is a customer-focused senior manager with proven abilities and experience in organizational development, process redesign, and overall customer satisfaction. He is highly creative and a results-driven leader with a proven track record in motivating and developing individuals in complex and dynamic organizations. Dan is passionate about travel and exploring different ethnic cultures and customs. Feel free to contact him via e-mail at dfoster@macnairtravel.com. Welcome aboard, Dan!
 


IV. Great Deals Offset Higher Airfares

Vacationers, beware! Don’t let increased flight cuts prevent you from booking your vacation! Delta Airlines has recently announced that it is joining Northwest Airlines in reducing the number of domestic flights available to travelers. Delta will reduce their flight availability for the remainder of 2008 by three percent. Northwest is lowering domestic flight availability by 8.1 percent in the fourth quarter. U.S. Airways and Continental has also reduced the number of domestic flights they normally offer.

Major airlines are grounding flights due to increasing gas prices which continue to put a strain on the airline industry. According to an article by CNN.com, "Delta joins Northwest in flight cuts," Delta has projected that the cost of fuel is $4 billion more than it was last year. This means that more flights will continue to be reduced and it will be harder for travelers to find the right flights at the right price.

But this may not  be all bad news for travelers. To offset limited flights with higher airfares, hotels, resorts, and cruise lines are offering a variety of special deals. Vacationers can take advantage of these specials by booking early. Vacationers should anticipate their travel dates well in advance and book accordingly. This will give them greater flight options and the opportunity to pay for cheaper flights. Don’t let high gas prices ground your travel plans. Rather, plan early, take advantage of some great travel deals, and then fly away to your favorite sunny destination!


V. Spotlight on....Hotel Customer Satisfaction Plummeting

J.D. Power and Associates has found that hotel guests are considerably less satisfied than they once were. The 12th annual J.D. Power and Associates 2008 North America Hotel Guest Satisfaction Index Study analyzes all hotel segments, from luxury to budget, including extended stay. Four of the six segments surveyed—upscale; mid-scale full service; mid-scale limited service; and economy/budget—showed a decline in overall satisfaction, compared with results in 2007. In particular, overall satisfaction with the economy/budget segment was significantly lower, marking the largest decrease of any segment within one year.

Top ranking hotels in each segment are:

  • Luxury: The Ritz-Carlton (second consecutive year)
  • Upscale: Embassy Suites (second consecutive year)
  • Mid-scale full service: Hyatt Place
  • Mid-scale limited service: Drury Inn & Suites (third consecutive year)
  • Economy/budget: Microtel Inns & Suites (seventh consecutive year)
  • Extended stay: Homewood Suites (second consecutive year)

(Source: J.D. Power press release)


 

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  Alexandria, VA 22314
    (703) 836-1100     
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Fax 703-836-2078

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1101 King Street, Suite 190
Alexandria, VA 22314
(ph) 703-836-1100
(fax) 703-836-2078
1-800-833-4382



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American Express Travel Services Representative