Products, Tools, and Services

MacNair provides innovative tools and solutions based on the unique needs of over 300 organizations. We provide enhanced value and productivity through the creation or enhancement of your procurement system. Our unique offering of tools include systems to better manage online and call in travel for associations and government contractors (staff and non-staff), specialized reporting, group management systems and technology applications, and a customized support application created especially for MacNair customers. Our products and services offering guarantees that expectations are not simply met, but are exceeded. 

Our Products, Tools, and Services include:

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Our People

  • Average 16 years of experience
  • Well trained and well traveled
  • Recognized and certified
  • Responsive and proactive
  • Dedicated agents for each customer
  • Service clusters versus call center

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Rate Search Tools and Approaches

  • Unbiased access to web, published, low cost, and third party rates
  • State of the art GDS and secondary search technologies to ensure the widest range of supplier and rate access.
  • Your volume used to secure your own negotiated rates
  • Industry recognised hotel and group transportation program
  • Policy enforcement online and call in

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Our Advanced Technology

  • Sabre - the world's #1 savings leader in computer reservations for air, hotel, car, and limo reservations, plus Booking Builder secondary rate search technology
  • On-line booking portal- MACNAIRPORT - directed to the best online tools; mobile access
  • On-line travel profile system
  • Mobile trip itinerary management tools such as TripCase and TripIt
  • Travel Disruption Management Technologies
  • Cloud computing and security
  • VoIP phone system, call monitoring, routing, reporrting, flow management
  • Quality control systems

 

 

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Our Tools

  • 24/7 emergency service and worldwide customer care
  • On-line newsletter, alerts and users group
  • Sourcing and analytics
  • Global/multi-national programs
  • International rate desk
  • Resfax/Resmail
  • Passport and Visa services
  • Duty of care support
  • Dedicated Account Management
  • VIP Program

 

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Our Reporting

  • Broadcast reports on your timeline
  • Customized creative reports
  • Web based report generator
  • Credit card reconciliation software and system
  • Reports to help comply with the Federal Acquisition Regulations (FTR & JTR) including the Fly America Act

Our Partners and Associations

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Our Divisions

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     Corporate Travel              Personal Travel/Small Business         Groups & Meetings

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